Welcome to Smart Doll Land! My name is Danny Choo and I am the creator of Smart Doll. This page attempts to cover the main things that folks wonder about when they are in the middle of deciding to buy a Smart Doll.
We live in strange post-apocalyptic times. Many businesses are going bankrupt and many folks have lost their jobs. Even if you managed to get a stimulus cheque, do you really need a 500 USD Smart Doll right now? Your priorities should be looking after yourself and family - only consider investing in a Smart Doll if you are going to be financially OK. If you invest in a Smart Doll and end up with no money to feed yourself, your family or the Smart Doll, then you may hear your Smart Doll rummage around your kitchen looking for a spoon - to pry your eyes out for om noms because you couldn't afford to feed them.
Seriously - only get a Smart Doll if you think you can manage through the pandemic. We are not comfortable taking your money knowing that you are going to be down and out.
Smart Doll is an investment that should be taken seriously which is why we require folks to read about our company philosophy and product quality before buying. Smart Doll is not for everybody and we want to set expectations even if it means that potential customers end up choosing other brands instead.
You should also learn why we place employee needs above the needs of the customer - this could be a deal-breaker for folks who prefer "the customer is always right" treatment.
All our products are hand-made in our studio in Tokyo Japan using a blend of traditional and modern crafting techniques. If you consider yourself a perfectionist then turn away now - Smart Doll is not what you are looking for. All our products are inherently unique and imperfect by nature of being handmade.
Hopefully, you will be like me when buying stuff - researching and watching a load of YouTube videos. Check our Smart Doll Video Guides to get a good overview of what to expect from the Smart Doll brand.
You should also check the many Instagram posts posted on the product detail pages to find out what owners really think of Smart Doll.
We try to keep things simple at Smart Doll Land so that newbies don't get overwhelmed. I know what it's like venturing as a newbie into uncharted waters like Astronomy - I ended up buying a telescope only to discover on the day I got it that I needed a bigger telescope to see Saturn more clearly!
Choosing a Smart Doll is easy - just head to the Smart Doll category and choose your fave. If you are not sure which to choose then go for Mirai! She is the one who started it all and the brand would not exist if it wasn't for her.
When you choose the "Fully Assembled" body type on the product detail page, you will see that you can add additional option parts such as bust sizes, hand packs, stands, or apparel. You do not need to get anything else as Smart Doll is ready to play out of the box - well you do need to attach the wig which is separately packed - it's important to check the welcome guide to see how to do this as the wig can be difficult to get on.
All Smart Doll girls come wearing a sports bra and undies set. They will look great at home on your desk or beside your bed but will probably get a cold if they venture outside. They may complain if they get too cold.
You can add option parts to your cart on the product detail page of a Smart Doll or rummage through the Option Parts section. If you are buying a Smart Doll for the first time you do not need to get additional eyes as Smart Doll's already come with them. Each category has an explanation at the top of the page.
If you have been researching online about fashion dolls you may come across brands where you have to pay extra for a painted face. This is not the case with Smart Doll as they all come with a painted face per the photos on the product detail pages. I thought I would mention this because so many people ask ;-)
All Smart Doll's come with a telescopic stand and are pretty good at standing on their own two feet. However, you may want to buy additional stands for extra support - especially if you live in a house with dogs or cats, or rats. Do remember that the telescopic stand that comes with the Smart Doll should be closed slowly and only inserted into the socket at the back of the torso halfway.
You can pay using Credit Card or Paypal - no layaways accepted. If you want to buy via layaway then you need to go through our official retailer Fabric Friends in Maryland USA.
Shipping fees will depend on what you want to order ;-) To find out how much shipping will cost, add the stuff you want to your cart and proceed to check out. Our system will know how much shipping to charge once you enter your address/country.
If you buy over 70,000 JPY worth of stuff, shipping will be free - unless you live in one of the following regions where the shipping hurdle is more. The following regions have a free shipping hurdle of 120,000 JPY.
Afghanistan, Anguilla, Antigua & Barbuda, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belize, Bermuda, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Iran, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Martinique, Montserrat, Nicaragua, Pakistan, Palestinian Territories, Panama, Qatar, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Saudi Arabia, Sint Maarten, St. Vincent & Grenadines, Syria, Tajikistan, Trinidad & Tobago, Turkmenistan, Turks & Caicos Islands, United Arab Emirates, U.S. Outlying Islands, Uzbekistan, British Virgin Islands, Yemen, Algeria, Angola, Argentina, Benin, Bolivia, Caribbean Netherlands, Botswana, Brazil, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Chile, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Ecuador, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, French Guiana, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guyana, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Netherlands Antilles, Niger, Nigeria, Paraguay, Peru, Cameroon, Rwanda, St. Helena, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Suriname, Eswatini, Tanzania, Togo, Tunisia, Uganda, Uruguay, Venezuela, Western Sahara, Zambia, Zimbabwe, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Maldives, Mongolia, Nepal, Oman, Sri Lanka, South Georgia & South Sandwich Islands.
"Free shipping" does not mean that DHL or FedEx likes you (or us) and are willing to cover the shipping - it means that we pay the shipping for you ;-)
We usually ship within whatever is stated on the product detail page - how long stuff takes to reach you after that depends on how fast your pilot wants to fly and any influences outside of our control - like a global pandemic.
Where possible, we endeavor to merge multiple orders and refund any excess shipping fees. We are not in the business of profiting from shipping fees - in fact, we still pay much more shipping fees to ship by DHL or FedEx.
However, once an order has been packed and placed in the staging area ready for a pickup, we will not recall the package to combine multiple orders anymore. Learn more about combining orders.
If you are wondering about our warranty policy then it means that you still didn't read the Before You Buy guide under section 12 ;-)
Where possible avoid using Hotmail, Yahoo, Comcast, AOL as your email because these "providers" bounce our emails - or if you are lucky then they may end up in your spam folder. In any case, check your spam folder if you don't get an email after you placed your order.
Aladdin's genie said "ask and you shall receive" but if you ask this question then we will give you a link to this post and cancel your order. The reason we cancel your order is that we presume that you require your order to be declared at a certain value because you are not willing or unable to pay any import fees. If we shipped without lowering the fees per your instruction then it's going to be a hassle for both you and us. Folks in the US need not pay import fees for our products but many regions around the world do require some form of import fee - we do not know what this amount will be and is usually collected by one of our couriers.
If you have previously ordered and ask the same thing then we will send you a link to this post asking you to read the fight club rules. Read the rules and tell us whether it's OK to ship. If you still don't understand the rules then we will have to cancel and refund your order.
1st RULE: You do not talk about FIGHT CLUB. 2nd RULE: You DO NOT talk about FIGHT CLUB. 3rd RULE: If someone says "stop" or goes limp, taps out the fight is over. 4th RULE: Only two guys to a fight. 5th RULE: One fight at a time. 6th RULE: No shirts, no shoes. 7th RULE: Fights will go on as long as they have to. 8th RULE: If this is your first night at FIGHT CLUB, you HAVE to fight.
Please remember, we have no control over import/export agreements between our countries - your country may charge you import tax. If this is not cool then please do not order anything from us to avoid disappointment.
I should not really talk about Fight Club but if you don't know what it is - it's a 1999 movie starring Brad Pitt ;-)
Many folks who buy a Smart Doll as a prezzie often asks for discreet packaging. Unfortunately, the only box we have that can protect the dolls are the double corrugated boxes that have the logos emblazoned on the outside. We can put tape over the logos but the box won't look that great and probably look even more suspicious. We cant ship in a blank box because we do not have any that will protect the dolls.
We continue to ship through the pandemic by DHL or FedEx - we choose which one depending on your region or size of the box. The customer cannot choose and we ask that you leave the decision to us - this has been working out well since the pandemic started for us in 2020 April.