Welcome to Smart Doll Land! My name is Danny Choo and I am the creator of Smart Doll. This page attempts to cover the main things that folks wonder about when they are in the middle of deciding to buy a Smart Doll.
Smart Doll is an investment that should be taken seriously which is why we require folks to read about our company philosophy and product quality before buying. Smart Doll is not for everybody and we want to set expectations even if it means that potential customers end up choosing other brands instead.
You should also learn why we place employee needs above the need of the customer - this could be a deal-breaker for folks who prefer "the customer is always right" treatment.
We try to keep things simple at Smart Doll Land so that newbies don't get overwhelmed. I know what it's like venturing as a newbie into uncharted waters like Astronomy - I ended up buying a telescope only to discover on the day I got it that I needed a bigger telescope to see Saturn more clearly!
Choosing a Smart Doll is easy - just head to the Smart Doll category and choose your fave. If you are not sure which to choose then go for Mirai! She is the one who started it all and the brand would not exist if it wasn't for her.
When you choose the "vinyl body" type on the product detail page, you will see that you can add additional option parts such as bust sizes, hand packs, stands etc. You do not need to get anything else as Smart Doll is ready to play out of the box - well you do need to attach the wig which is separately packed - its important to check the welcome guide to see how to do this as the wig can be difficult to get on.
All Smart Doll girls come wearing a sports bra and undies set. They will look great at home on your desk or beside your bed but will probably get a cold if they venture outside.
The option parts that are available to add on the Smart Doll detail page is limited so as not to confuse newbies. You can venture into the Option Parts section to see that we also have additional eyes that you can buy. If you are buying a Smart Doll for the first time you do not need to get additional eyes as Smart Doll's already come with them. Each category has an explanation on the top of the page.
If you have been researching online about fashion dolls you may come across brands where you have to pay extra for a painted face. This is not the case with Smart Doll as they all come with a painted face per the photos on the product detail pages. I thought I would mention this because so many people ask ;-)
All Smart Doll's come with a telescopic stand and are pretty good at standing on their own two feet. However, you may want to buy additional stands for extra support - especially if you live in a house with dogs or cats or rats. Do remember that the telescopic stand that comes with the Smart Doll should be closed slowly and only inserted into the socket at the back of the Smart Doll halfway.
You can pay using Credit Card or Paypal - no layaways accepted. We usually ship within 2 - 5 business days and how long stuff takes to reach to you after that depends on how fast your pilot wants to fly. If you want to buy via layaway then you need to go through our official retailer Fabric Friends in Maryland USA.
Where possible avoid using Hotmail, Yahoo, Comcast, AOL as your email because these "providers" bounce our emails - or if you are lucky then they may end up in your spam folder. In any case, check your spam folder if you don't get an email after you placed your order.