Hey there! Danny Choo here - creator of Smart Doll.
I understand that Smart Doll is a hefty investment which is why it's important for us to properly set expectations. It is in our interests that a potential customer ends up with a product where the quality and philosophy matches their needs even if that means they end up shopping elsewhere. You can save money buy learning about the product from reading this document - "save" as in deciding not to buy after reading it ;-)
Some folks understandably expect perfect machine-made products that all look the same - unfortunately, because our Terminator models (robots that can make stuff look exactly the same) were all sent to the past and then destroyed by some "John Connor" - we continue to ask our talented team of humans to handcraft each and every Smart Doll. Thus each and every Smart Doll is blemished and imperfect - just like the humans that made them.
This page is linked to a popup that appears when folks proceed to checkout - they cannot proceed unless they read and understand the terms and product specifications. This is here to protect the consumer so please make sure you read before making a purchase for yourself or your family ;-)
This document is not a disclaimer - it is here to set expectations so you don't end up with something that didn't meet expectations. We don't want our Smart Dolls to end up as expensive door stops ;-)
This page can be summarized in 2 points but I urge you to read the whole page ;-)
If a customer asks us where their stuff is within the shipping-out time, we will have to presume that they need their stuff assembled and shipped out quicker than we can commit to. We put their order on hold and send it to the back of the queue while we reconfirm that the shipping time we asked for is still acceptable or not. If not acceptable, we cancel and refund the full amount paid. If acceptable, we continue to ship but the package remains at the back of the queue, resulting in an extra few days added to the shipping-out time.
Also check this video to see how we make stuff.