About Combining Orders

POSTED BY DANNY CHOO On Mon 2021/05/31 13:50 JST

Even though we state "ships out within 15 business days" on all product detail pages, some orders can be on the plane the day the order is placed. We do not want the "ships out within 15 business days" to give the impression that one can place a subsequent order within this timeframe and expect it to be merged with their previous order.

Where possible, we endeavor to merge multiple orders and refund any excess shipping fees. We are not in the business of profiting from shipping fees - in fact, we still pay much more shipping fees to ship by DHL or FedEx.

However, once an order has been packed and placed in the staging area ready for a pickup, we will not recall the package to combine multiple orders anymore.

We understand that the customer wants to save on shipping - and we do our best to accommodate - but the resources needed to recall, unpack and repack a package is an extremely costly process in terms of the team's time.

In the past, we even went as far as to recall packages that have already reached Narita Airport so that we could combine and refund shipping fees. This process alone took up huge resources which unfortunately we cannot spare any more.

We want to regularly release more items, meaning that new goodies may get released after placing an order. We will combine where possible - but won't always be able to.

Even if a package has not left the nest, the staging area can be packed full of boxes - hunting for a particular box to reopen and repack is something we are not doing anymore.

I thought I would write this post to set expectations, especially because we will be releasing more licensed products that generally take a month to ship out. Folks who placed an order for a licensed product may be miffed if we can't combine subsequently released products.

Folks who didn't understand what I was talking about may have been confusing the term "Combine" for the Half-Life variety.