Smart Doll Availability

Tic Tok! Danny Choo here. Today I want to talk about Smart Doll availability.

Countdown

Once upon a time, I wanted to put effort into making as many Smart Dolls as possible but I now realize that there is a trade-off in doing so with our current wo/man power. The more Smart Dolls we try to ship, the more effort we need to put in to maintain the quality and safety of the product - without the extra effort, the quality would take a nosedive - the Law of Diminishing Returns at work.

This extra effort would involve longer working hours for the team. We place emphasis on team welfare rather than on sales or what customers want - meaning that we won't be forcing the team to work longer hours to get stuff out the door. Nor are we willing to cut corners on craftswo/manship of our products.

For this reason, we have put a cap on how many Smart Dolls we can make each month. Up until now, this was a manual process on the online store but we have just rolled out some system changes to automate the process.

When we near our production capacity, a "Production Capacity Reached" message will appear on the product to prevent any more orders from being placed. The Smart Doll's then go into a cryosleep.
Even if a customer is OK with waiting, we prefer not to take their money and keep them waiting - this just puts unnecessary pressure on the team which I want to avoid.

When the production load reaches optimal levels again, the Smart Dolls that were in cryosleep are then woken up again and they will be available for purchase.

All our products are hand-made right here in Tokyo. These measures need to be in place so that we can not only maintain the quality of the products, but also the quality of our team's work-life balance.