About Chaos Outlet Items

POSTED BY DANNY CHOO On Mon 2021/04/19 16:16 JST

Hey there! Danny here. Today I would like to talk about Chaos.

"Chaos" is a term in Smart Doll Land that refers to an outlet item where you can't choose the contents - instead chaos chooses you - meaning that the contents are random.
These items were only sold in our Tokyo retail store before we closed it due to the pandemic.

Our retail store accounted for 25% of our sales and even though many other stores have reopened, I would rather have reduced income than subject my team to the risk of being infected. We may open the store when Japan opens its gates again next year (?) 
However, selling chaos items online has been incurring further losses due to chargebacks.

Chaos items included rejects and prototypes for everything we sell, including dolls, option parts, apparel items and even injection and slush molds. Chaos outlet items were ideal to be sold in-store because the customer could check whether the quality is acceptable before making a purchase.

I reluctantly decided to sell Chaos items online with the concern that people would complain about the quality - and because of this reason, for many years I only sold them in-store. Chaos product detail pages list every reason possible why not to buy and even asks the customer, "please do not buy because you will be disappointed."

However, folks have been issuing chargebacks reporting us to paypal as being "fraudulent" and that "products arrived not as described."

For example;

"I didn't get the one in the photo" - even though the description states, "photos are an example of what you may or may not get. You will get one item at random."

"I didn't get two of this item" - even though the description states, "you only get one (1) of this item."

"This is not worth what I paid" - even though the description states, "please do not buy as you may end up feeling that you didn't get what you paid for."

So, for the foreseeable future, Chaos items are only available to existing Smart Doll owners who have ordered more than 2 times from our online store - not 2 items but two (2) separate times of any item or value.

Anyone who does not fulfill this requirement that tries to place an order for a Chaos item will have their entire order canceled, refunded, and restocked for others to buy. We cannot accept chaos orders from folks who have only purchased from a retailer. The reason is that retailers do not share customer order information with us and we have no way of validating claims.

We need to do what is necessary to protect our business. People who find this minimum requirement unacceptable will just have to deal with it - or I can issue commands to have their Smart Doll slap them using the command "Order 66."

It is a crime to issue a chargeback for an item that was delivered as described at the time of purchase. In a court of law, "I didn't read the description" does not have a leg to stand on and we will take the appropriate legal action to retrieve stolen property.
Even if legal fees cost us 100 times the amount of the stolen property, we will do whatever it takes to ensure justice is served.


If you are a newbie and are wondering where the Chaos section is - it's hidden somewhere but can be easily found by doing some rummaging. You won't be able to buy anything from the section until your third order though ;-)


If you have previously shopped in the Chaos section then you will be pleased to know that it will be back soon ;-)