About Shipping Fees

POSTED BY DANNY CHOO On Sun 2022/10/16 10:39 JST

I recently announced that we needed to abolish the free shipping tier and that folks would have to pay for shipping - but what I didn't mention was that we are not asking the customer to bear the full costs.

This page lists the shipping rates that we are now charging. But as you can see when comparing our rates with the photo of one of our FedEx bills - we are not asking you to bear the full costs - we will still continue to cover a large percentage of shipping costs. 

We are also capping the shipping fee - we take the margin from your purchase and use it to cover the rest of the shipping. This means that even if you order up to 20 KGS of goodies, you only pay the top tier for shipping which is currently 8000 JPY for the US.

I'm not sure how long we can keep this up, but having the customer help out with some of the shipping costs will enable us to stay around for just a bit longer. I will update the shipping fees if I feel we are starting to sink quicker than we can swim ;-)

We use DHL and FedEx - both charge us based on volumetric weight + fuel surcharge + peak surcharge + taxes. That "Peak Surcharge" is for when the couriers are busy...

We ship Smart Dolls in a thick double corrugated box - not only for their protection but also so that they are not woken up from cryosleep. The temperature in cargo hold is about 20 degrees colder than in the passenger cabin. For this reason, we need to put a Smart Doll in cryosleep so they can have a comfortable journey.

However, the Smart Doll box's weight and size contribute to the higher costs that the couriers charge us.

United States, Canada, Mexico

0kg–1.899kgUsually covers multiple apparel items and a couple of option parts3100 JPY
1.9kg–3.79kgUsually covers 1 Smart Doll6000 JPY
3.8kg–20kgWould cover up to 11 (!) Smart Dolls8000 JPY


UK / Europe

Åland Islands, Albania, Andorra, Armenia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, United Kingdom.

0kg–1.899kgUsually covers multiple apparel items and a couple of option parts3200 JPY
1.9kg–3.79kgUsually covers 1 Smart Doll7000 JPY
3.8kg–20kgWould cover up to 11 (!) Smart Dolls8500 JPY


Australia

0kg–1.899kgUsually covers multiple apparel items and a couple of option parts4200 JPY
1.9kg–3.79kgUsually covers 1 Smart Doll8500 JPY
3.8kg–20kgWould cover up to 11 (!) Smart Dolls9000 JPY


Asia

Bangladesh, Bhutan, Brunei, Cambodia, China, Cook Islands, Fiji, French Polynesia, French Southern Territories, Hong Kong SAR, India, Indonesia, Laos, Macao SAR, Malaysia, Myanmar (Burma), New Caledonia, New Zealand (16 of 17 regions), Norfolk Island, Papua New Guinea, Philippines, Pitcairn Islands, Samoa, Singapore, South Korea, Taiwan, Thailand, Timor-Leste, Tonga, Vanuatu, Vietnam, Wallis & Futuna.

0kg–1.899kgUsually covers multiple apparel items and a couple of option parts2900 JPY
1.9kg–3.79kgUsually covers 1 Smart Doll
5200 JPY
3.8kg–20kg
Would cover up to 11 (!) Smart Dolls
6200 JPY


Other Regions

Afghanistan, Anguilla, Antigua & Barbuda, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belize, Bermuda, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Haiti, Honduras, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Martinique, Montserrat, Nicaragua, Pakistan, Palestinian Territories, Qatar, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, Saudi Arabia, Sint Maarten, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Uzbekistan, British Virgin Islands, Yemen, Algeria, Angola, Argentina, Benin, Bolivia, Caribbean Netherlands, Botswana, Brazil, Burkina Faso, Burundi, Cape Verde, Chad, Chile, Colombia, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Ecuador, Egypt, Eritrea, Ethiopia, Falkland Islands, French Guiana, Gabon, Gambia, Ghana, Guinea, Guyana, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Paraguay, Peru, Cameroon, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, South Africa (8 of 9 provinces), Suriname, Eswatini, Tanzania, Togo, Tunisia, Uganda, Venezuela, Western Sahara, Zambia, Zimbabwe, South Georgia & South Sandwich Islands, United Arab Emirates, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Maldives, Mongolia, Nepal, Oman, Sri Lanka, Guatemala, Panama, Mos Eisley, Castle Grayskull.

0kg–1.899kgUsually covers multiple apparel items and a couple of option parts
12000 JPY
1.9kg–3.79kg
Usually covers 1 Smart Doll
19900 JPY
3.8kg–20kg
Would cover up to 11 (!) Smart Dolls
31300 JPY


Other Planets

Coruscant, Cybertron, Tatooine, Dagobah, Hoth, Thundera.
Do note that shipping to these regions may take slightly longer than usual.

0kg–1.899kgUsually covers multiple apparel items and a couple of option parts
52000000 JPY
1.9kg–3.79kg
Usually covers 1 Smart Doll
79900000 JPY
3.8kg–20kg
Would cover up to 11 (!) Smart Dolls
613000000 JPY